Extension rings but nobody is there. Caller ID may be an extension number that does not exist on the PBX. Nothing in the PBX call history report.

This is most likely malicious scanning software connecting directly to the SIP device thinking that it is a PBX.  It is generally not dangerous but can be a nuisance.  To prevent this, the SIP device should be behind a router/firewall and not using port 5060-5061 on the WAN side of the router.

Some SIP devices have a feature to disable direct inbound IP calling and/or anonymous calling.  The name given to this feature varies depending on the SIP device manufacturer.

For example:

For Grandstream GXP1400, disable the feature they call Direct IP calling.

From the phone menu:
Settings > Call Features > Disable Direct IP Call > Yes

  • ring, silent, random, extension, device, report

Artículos Relacionados

I have a bunch of anonymous call attempts showing up in my call logs

I have a bunch of calls that look something like this in the call logs. 2011-11-18...

Do I need to do anything on the server/linux side of things?

You should not have to do anything on the server/linux side unless you want to tweak things or...

How hard is it to upgrade my server?

Upgrading resources such as memory, processing, hard drive space is instantaneous and does not...

Do you automatically upgrade our software when a newer version comes out?

Software upgrades are not automatic because they usually require service interruption.  We can...

Do you provided automatic backups.

Our premium plan includes automatic online backups.  All other plans can be backed up manually...