- Suporte
- Base de Conhecimento
- PBX F.A.Q
Artigos
If you did a yum update and now have problems with some things not working in the GUI, including...
Calls to an extension go directly to voicemail or get unavailable messageIf calls to a particular extension go directly to voicemail or gives some indication that...
Can we easily upgrade to a higher plan after trying out a basic planTo upgrade, go to product details and select the upgrade tab. There will be further instructions...
Changing your MySQL root passwordTesting for MySQL root password You can try log into MySQL root as follows# mysqlIf that doesn't...
Do I have full root access to my server?Yes.
Do I need to do anything on the server/linux side of things?You should not have to do anything on the server/linux side unless you want to tweak things or...
Do you automatically upgrade our software when a newer version comes out?Software upgrades are not automatic because they usually require service interruption. We can...
Do you block any ports or add any other restrictionsWe do not block anything. You have 100% full root TCP/IP access. No port blocking, no service...
Do you offer paid support for special requests?We include support as part of our semi-managed server hosting service. This should be all that...
Do you provided automatic backups.Our premium plan includes automatic online backups. All other plans can be backed up manually...
Does PowerPBX do anything different from a standard Asterisk serverFrom a customer perspective the short answer is no. If something works on a standard Asterisk...
Does my server support the G.729 codecG.729 is available on request. After we do the manual setup on our end you should be all set to...
Extension rings but nobody is there. Caller ID may be an extension number that does not exist on the PBX. Nothing in the PBX call history report.This is most likely malicious scanning software connecting directly to the SIP device thinking...
How can I secure my web serverMost exploits gain entry via the web server. The following 2 methods are simple and effective...
How do I add alternate language voice promptsFirst download the alternate language prompts from the asterisk website. If your language is not...
How do I block an IPQ: I am seeing multiple access attempts in the log files from an IP address that is not one of...
How do I configure TFTPIf you plan to use hardware SIP phones you may want to enable the tftp server in order to use...
How do I manually convert Asterisk WAV files to MP3To convert an Asterisk *.wav file to *.mp3 on your linux server you first need to install the...
How do I quickly block an IP addressTo block an IP address in Linux run the following from a command prompt running as the root user....
How hard is it to upgrade my server?Upgrading resources such as memory, processing, hard drive space is instantaneous and does not...
How safe is my credit card number?We do not store credit card numbers. If you use a credit card for our services that number is...
How to change PBX GUI admin password from command lineIf you cannot remember your FPBX GUI admin password, this procedure enables you to change it...
How to query the Asterisk MySQL database?Sometimes it is useful to lookup and alter information directly on the Asterisk MySQL...
I have a bunch of anonymous call attempts showing up in my call logsI have a bunch of calls that look something like this in the call logs. 2011-11-18...
Installing commercial modules gives zendguard error.If your server does not already have commercial module dependencies installed the following will...
Iptables Firewall RulesThis is a list of some simple firewall rules that can be added to any of our Asterisk servers...
Most common SIP trunk configuration mistakesThis is a collection of the most common SIP trunk configuration mistakes that usually result in...
PBX GUI system status shows memory problemQ: PBX GUI system status shows yellow or red under "App Memory". This appears to indicate I am...
Troubleshooting Asterisk dialplan related problemsTo troubleshoot anything call related, the first step is usually to log into the Asterisk command...
Troubleshooting SIP using TCPdumpTCPdump is a powerful tool for analyzing network traffic going to and from your server. With the...
Troubleshooting network related call quality issuesThis article describes several tests that can be performed when troubleshooting possible network...
Uploaded WAV audio files do not workWAV files must be in the correct format to work.Assuming you have uploaded the WAV file to the...
We record calls and do regular backups and our disk is filling up.Scheduled file deletionThe easiest way to prevent your disk from getting too full is to schedule...
What should I use for a dialplan on my SIP phoneDialplans on SIP phone may vary between manufacturers. These are 2 dialplans that work with...
Why does my SIP trunk sometimes not receive calls?The most common cause is when SIP trunk providers send incoming calls from multiple IP addresses....
